+63 908 883 8276       Sitio Taparak, Poblacion, Impasug-ong, 8702 Bukidnon, Philippines

FAQ

 

Where are you located and how to reach your campsite?

Cliffside Glamping is located at Sitio Taparak, Poblacion, Impasug-ong, Bukidnon, about 5.6 kilometers from Impasug-ong Tourism Center. Follow Google Maps until you see our Cliffside Sign on the right. Turn off your map app and kindly follow the directional signs on the rural road. Take the road into the pineapple farm and follow it until you reach the site. (Note: Do not follow GoogleMaps once you reached the pineapple farm, it directs you to a badly damaged road and impassable for regular vehicles).

Vehicle Access on RAINY days
We recommend using front-wheel drive vehicles if you plan to visit on rainy days. The access road passes through a pineapple field. Its clayish soil can get very slippery on a rainy day. Aside from that, rural roads are sometimes full of mudholes with depths dangerous to motorbikes and cars.

How to reach the site
– For those wishing to hire a front-drive vehicle, you can contact 4×4 Tours Impasug-ong at their FB page.

– “Habal-habal” or “bao” (trikes) are usually lined up at the Poblacion bus terminal or at the Tourism Center.

 

Is it necessary to make reservations?

If you want to be assured of an accommodation or a DIY camping space in our Mayan Grounds, we advise that you make reservations in advance. This is especially recommended during weekends, Holy Week and Christmas Holidays. Use our online reservation form to book.

 

How do I book an accommodation?

Go to our online reservation form and input your personal data, period of stay, and choice of accommodation. After receiving your information, we will contact you as soon as possible with a payment request.  Preferred payments are through bank transfer or GCash.

 

Can I change my booking?

Changing your reservation is allowed up to 1 day before your arrival.  After 24 hours, it is already deemed a cancellation and a fee will be charged.  After receiving your email with your reservation number and your new data, and if pitches are still available, we will send you a new confirmation.  We charge P200 for a booking change.  You should rebook within a three-month period, subject to a price difference, if any.  

 

Is there a cancellation fee?

Standard Rate:

  • For change of mind or any other reason, we charge an admin fee of P200 for cancellations made on or before 2 days prior to the date of arrival.
  • A fee of P500 is charged for cancellations made A DAY BEFORE date of arrival. 

Non Refundable Rate:

  • For cancellations made ON THE DAY of your date of arrival, NO REFUND CAN BE MADE (100% of the total amount is charged as cancellation fee).

 No Show or Failure to cancel

  • Full amount is charged and non-refundable.

 

At what time is the check-in?

Check-in Time is 2:00 p.m. – 6:00 p.m.  Please inform us if there is a delay.  Road to the site is dark and we strongly encourage guests to arrive before night fall. 

 

At what time is the check-out?

Checkout Time is 11:00 a.m.   

 

Can I stay longer?

If you plan to extend your stay let us know as soon as possible because your space might be reserved by others. Contact the reception before 9:30 a.m. (Php100/hour, 6 hours maximum). In high season/weekends maximum is 4 hours, if the availability allows.

 

Is there access to a WiFi network on the campsite?

YES….we offer free internet access and it’s normally available in the café and bar area.

 

Can I take my pets to the campsite?

NO…Sorry, your pets are not allowed at Cliffside.

 

How do I dispose of my garbage?

Several waste containers are situated inside the accommodation and at various places in the campsite. There is one for PMC-waste (plastic bottles, metal cans and drink cartons), household waste, glass and paper.

 

Are there shops and a bank in the neighborhood?

At 3.9 km, you can find grocery stores and the town’s public market. There are also two ATM machines close by. 

 

What are the campsite regulations?

LIABILITY

Be aware…you enter Cliffside at your own risk. Cliffside is not responsible or liable for any guest’s personal injury while on the premises, our down-cliff property or river areas. Any willful damage to our buildings, plants or other property at Cliffside will be charged to the perpetrator. Vandalism, theft, violence and indecent behavior will always be reported to the local police.

ALCOHOL AND DRUGS
The use of drugs and excessive alcohol consumption are strictly prohibited.

AGGRESSION
Any form of aggressive behavior towards guests and/or Cliffside personnel will not be tolerated. If such behavior is observed, Cliffside will notify the police and Cliffside is entitled to immediately deny admission and your pre-paid accommodation at the site.

NUISANCE
Causing a nuisance to other guests through noise, ball games, sound carriers (e.g. portable speakers) and suchlike is prohibited. In the case of wanton noise, the personnel are entitled to confiscate the sound carrier.

NIGHT HOURS
Due to the remoteness of the site, the gate will be closed from 6:00 pm to 6:00 am.  If guests have to leave before 6:00 am, please inform Cliffside personnel the night before.

VEHICLES
Vehicles can park outside the site.  In case of heavy rain prediction, we suggest to leave your vehicle at the Municipal Plaza and arrive at the site by hired conveyance.  The town plaza has CCTVs and guards and has always been a safe place for the locals and guests alike. 

 

What are the Plunge Pool regulations?

ACCESS
Children who can’t swim as well as children under the age of 10 are only allowed entry to the Pool under the supervision of a person aged 18 or older.

SAFETY
Inside the Plunge Pool, wearing a floatation device (i.e. water wings, float suits, rubber rings, baby floats, corks) is mandatory for anyone under 120 cm and for persons who can’t swim.  Always think of your own safety first.

CLOTHING
No street shoes allowed on our decks. Pool users must wear swimming suits or swimming trunks upon entry into the pool. Clothing such as cut-offs, gym shorts, and underwear are not permitted as swimwear. Clean swim shirts (noncotton) may be worn for modesty or medical reasons.

HYGIENE
Every visitor must shower before entering the pool.  Person suffering from infections, communicable or contagious disease is prohibited from using the pool.  Spitting and any other unhygienic acts in or around the pool are prohibited.

PROHIBITED
Advances (desired and undesired) and any form of verbal and physical abuse towards other visitors or employees will not be tolerated. It is also prohibited to cause a nuisance to other visitors and/or our staff.

FOOD AND DRINK
It is prohibited to bring glassware and/or cooking materials to the bathing area. Food and drink may only be consumed in the restaurant or viewing areas.

 

I cannot find my question on this page. What can I do?

Ask us your question direct by using our contact form. We will send you an answer as soon as possible.